Become an architect of your future. How? Identify the challenges standing between you and your dream. Define these challenges. Don’t run away from these defined challenges. Systematically diagnose these challenges. Then design solutions to overcome the challenges. Finally, implement the solutions. Yes, implement the solutions at …
Organizations exist because they have customers. Try living a day without a customer! The job of a manager is to solve problems. Without problems there is no real work for the manager. Where is the Customer? In the first stage of an organization’s Quality Maturity …
On Wednesday 24 September, at 7.41 am, India became the first country ever to successfully place its indigenously built Mars bound spacecraft, MOM (Mars Orbiter Mission), in Martian orbit, in a maiden attempt. With this achievement, the Indian Space Research Organization (ISRO) joins an elite …
Here are two examples on building a culture for Zero Defects that I had read about in a book by Konosuke Matsushita in the 1980s. Unfortunately, I am having difficulty remembering the title of the book. Automobile Manufacturer An automobile company in Japan apparently had …
The Merchant & The Guru Once upon a time a guru was confronted by a frustrated merchant burdened with many personal and trade problems. The merchant asked the guru: “Why have I been singled out with this enormous burden?” After several minutes of silence, the guru …
Then: Quality Control In my early years as a Quality Consultant, nobody really understood what I could deliver? Typical reactions were: “You mean quality control?” “Which industry? What products?” I would invariably respond: “Not quality control; I focus on quality improvement. In quality control you …
