From market leader to ugly duckling and back – the Voltas story illustrates how a company can reinvent itself by deploying the right strategic moves at the right time. Voltas, founded by the Tata Group in 1954, was a pioneer in the Indian cooling appliances …
Recognition and performance measurement systems, handled badly, have the potential to do more harm than good. Handled badly, they hurt morale rather than help it; and destroy teamwork rather than enhance it. Yet, properly acknowledging the achievements of employees is essential to the continuous improvement …
Quality Tools have come of age. I can think of at least 50 tools that can energize a Problem Solving process and thereby also deliver effective solutions to the problem. In fact, quality tools when used in the right combination can be multifold more powerful …
I’d like to remind the reader of the three original Quality Tools that have seldom been used. PERT Break Even Analysis Make or Buy? Not using these tools is a sin! Please visualize, by using your right brain, the enormity of the sin. Estimate the …
When the Romans first declared that the voice of the people was the voice of God – vox populi vox Dei – they were referring to democracy as a form of government. Centuries later, corporations across the globe have embraced the adage in letter and …
Many companies collect a great deal of data that end up in reports which no one reads. No one reads the reports because the data are not needed in making day-to-day decisions. An organization should, however, have a specific set of criteria it uses in …
