The view of a senior leader as a commander has given way to the more friendly coach like leader, who learns even as he teaches. A great senior leader demonstrates: the ability to communicate, the ability to look for solutions outside the box, transparency …
The IMC Ramkrishna Bajaj National Quality Award criteria are a clone of the Baldrige model. While, apart from business, the Baldrige has made deep inroads into the healthcare and education sectors; the IMC RBNQA is still at the starting blocks for healthcare and …
While cleaning up my desk this morniing, I came across the following article authored by my junior colleague, Amit, written in the early part of this century. This was the time when we at Qimpro were researching cross-industry benchmarking for our new venture, BestPrax Club. …
Chronic problems in an organization do not have alarm systems. Leaders need to proactively identify them, translate the opportunities / problems into the language of management – MONEY, and thereby pull the alarm. This can enable leaders to double their profits in two years! Yes, …
Perfection was born with the birth on man himself. Yet, humanity has been bred on the paradigm of fallibility….to err is human. To strive for perfection is considered unreal. It is considered Utopian. The price we pay for accommodating errors in any organization is …
The most underemployed asset of an organization is the creativity resident in its workforce! There was a time when breakthroughs in processes were delivered through continual improvement. Largely, a left-brain activity. Problem solving was addressed using structured methodologies that were catalyzed by the use …
