People Are Not Stupid

Let us commit to improving the Quality of Life in India. Commencing NOW, citizens should commit themselves to solving problems relating to: Corruption Crime Caste Community. This does not require rocket science. It involves a change in attitude. With a firm commitment, behavior will change, 

Quality Fable: Lessons from Kargil

Do you schedule your priorities? Or do you prioritize your schedule?   When the Indian line of control was crossed in end May 1999 by the Pakistanis, the Commander-In-Chief of the defense forces took charge to deal with the crisis. The Pakistani forces had occupied 

Quality Handbook and the Art of Tractor Design

I first met Mr Chandra Mohan, Vice Chairman, Punjab Tractors, in the mid 1980s. At that point, the company was a quasi government enterprise.  As it turned out, Mohan had personally designed the Swaraj Tractor, and had been struggling to compete with brands that had 

Tata Fable – The Mystery of Commitment

In an English breakfast of bacon and eggs, which is more committed? The pig? Or the hen? Organizations desire commitment at all levels. But how do you get commitment for quality from the top management? It isn’t that they are not committed. What I mean 

Pharma – Quality Fable

How often have we seen posters in organizations shouting messages such as “Customer First” or “The Customer is Always Right”? How often, as a customer, have you actually experienced this claim? I wish to share a story of an expatriate, in India, who actually made 

Welcome Address @ Qimpro Awards, 22 Nov 2013 – Suresh Lulla, Principal Trustee, Qimpro Foundation

Respected Shri D R Mehta, Mr Harsh Mariwala, Dr Armeda Fernandez, Dr F C Kohli, Shri Yogendra Bhushan, Mr R S Sodhi, Well Wishers of Qimpro, Members of the Media, and should I now say, Ladies & Gentlemen. On behalf of the Trustees of Qimpro