Middle managers are a forgotten breed. In fact, they are the backbone of an organization. Why? Middle managers translate the financial language of senior managers to the operational language of the workforce. They also do the reverse. That’s not all. It is middle managers who …
We have repeatedly heard from several management gurus that Change Is The Only Constant. Is it WHAT to change? Or is it HOW to change for a constant WHAT? I believe most aspects in our lives are constant: schooling, eating, entertaining, dancing, marrying, working, and …
I have just returned from a business excellence conference in Abu Dhabi. I was fortunate to meet the management guru, Dr James Harrington; and the corporate sustainability guru, Dr Donald Fisher. During a personal chat in a bus, Dr Harrington explained the evolution of quality …
Over the past 10 years I have come to realize that the two most under-employed assets of an organization are: 1. The experience of the line people, that is essential for realistic operational planning 2. The creativity resident in the people, for innovative solutions to …
Problem Solving has evolved. Logical left brain Quality Improvement Tools are important but no longer sufficient. We need right brain Creativity Tools to turbocharge Problem Solving. These solutions must address not only being faster, better, cheaper; they also must address being different! At a recent …
“Leaders are problem solvers by talent, temperament and by choice.” – Harlan Cleveland For ages, leaders have proven to be problem solvers. Many people often wonder what it is that they do which we don’t. Here is an e-book I authored
