Wear a Blue Hat to generate ideas, with customers Start-ups The mantra for a start-up is Ideate / Innovate / Incubate. The mantra for an excellent organization is Faster / Better / Cheaper / Different. In order to be Different, one must Ideate / Innovate …

Pareto articulated a simple solution. Pareto Principle Vilfredo Pareto (1848- 1923) was an Italian economist who observed that a relative few people held the majority of the wealth. Pareto developed logarithmic mathematical models to describe this non-uniform distribution of wealth. Dr J M Juran (1904-2008) …

Lessons in Excellence Singapore Quality Award The Singapore Quality Award with Special Commendation (SQASC) is the pinnacle award for Business Excellence in Singapore. On 8 October, 2019, Singapore Prison Service (SPS) was  awarded the SQASC. Wow! The SQASC was in recognition of the Excellent Leadership …

Economic Gloom We are in the midst of economic gloom. In India. Across all sectors – construction, manufacturing, services, etc. The main concern for citizens is jobs. The concern for corporates is a shrinking bottom lines. In many ways they are interrelated. In this tragic …

Random Thoughts God designed Man perfectly. The diamond of quality. Imagine the complex systems and processes resident in Man. With advances in medical science, we are still only on the threshold of understanding. Over the centuries, Man has proved to be disobedient. He has created …

Remembering the Quality Statesman on his 88th birthday Chandra Mohan, Vice Chairman (Rtd), Punjab Tractors Limited was one of the earliest clients of Qimpro, for “Juran on Quality Improvement”. In 1988. In 2015, I had authored a Quality Fable: 3Cs – Chairman, Carpenter, and Consultant, …