MAKE IN INDIA is the catalyst for creating jobs in the country. It is the right strategy.   However, for MAKE IN INDIA to happen, it is important that the government deal with the following anticipated challenges: · New factories will require land · New …

The popular belief is that building a Quality Culture is a major exercise for an organization, or for that matter, government. I disagree. Building an organization-wide Quality Culture starts at the top. Now, that’s the hard part. Based on my interactions with the Tata Group, …

Management Consultants must be Problem Solvers Management consultants deliver reports. But do they deliver results? Management consultants are a cost to clients. Each should aim to become an asset for the client. These are the fractured equations that mar client-consultant relationships. In the process, clients become cynical about …

Managing for Quality in Manufacturing is relatively simple. The customer receives the output of a process; compares it with alternatives from competition and decides to vote for the output with his/her money. Managing for Quality in Services is relatively more complex. The customer is part …

Nobody is against Quality. Particularly, when you wear the hat of a customer. At a personal level. I would like to remind you that  your purchase department wears the hat of a customer in the eyes of your suppliers. So the basic question is: Does …

Companies are recognizing the critical role suppliers play in the success of their own business. If the suppliers’ parts or materials are defective, the ultimate product made by the organization and shipped to the customer will be defective. Besides that, it adds to the company’s …