Puzzle: In an English breakfast of bacon and eggs, who is more committed? The pig? Or the hen? ————– Commitment in the clouds Organizations desire commitment at all levels. But how do you get commitment for quality from the top management? It isn’t that they …

IBM: Defects ordered to perfection? This is a story I had heard from my friend David Hutchins, the British Quality Guru, a couple of decades back. David, a frequent visitor to Japan, explained to me the Japanese attitude to perfection…. According to David: IBM, the …

India’s international challenge Whether or not India gains international competitiveness depends more on the actions of the individual companies than on anything that can be done by the government, the academia or by the society at large. Let us agree that the mission of each …

A new animal Creative strategies are more important today than ever before. Why? There are seven key reasons are: · We live in an information driven society · We have fluidic boundaries of competition ·  We have increased number of competitors ·  We have cross-industry …

A sense of gloom The Latur earthquake struck India at 03:56 local time on September 30, 1993. The earthquake primarily affected the districts of Latur and Osmanabad in Maharashtra. Fifty-two villages were demolished in the intra-plate earthquake. Approximately 10,000 people died, whilst another 30,000 were …

Quality = (Customer Perception) / (Customer Expectation ) This is a story narrated to me by a friend, Vinay in California. Descent On the evening of Christmas day, my friend along with his wife and three children had been out to visit friends from India. …