While cleaning up my desk this morniing, I came across the following article authored by my junior colleague, Amit, written in the early part of this century. This was the time when we at Qimpro were researching cross-industry benchmarking for our new venture, BestPrax Club. …
Chronic problems in an organization do not have alarm systems. Leaders need to proactively identify them, translate the opportunities / problems into the language of management – MONEY, and thereby pull the alarm. This can enable leaders to double their profits in two years! Yes, …
Perfection was born with the birth on man himself. Yet, humanity has been bred on the paradigm of fallibility….to err is human. To strive for perfection is considered unreal. It is considered Utopian. The price we pay for accommodating errors in any organization is …
The most underemployed asset of an organization is the creativity resident in its workforce! There was a time when breakthroughs in processes were delivered through continual improvement. Largely, a left-brain activity. Problem solving was addressed using structured methodologies that were catalyzed by the use …
Last week, on Thursday 28 January, I had an extraordinary meeting with a most extraordinary human, Dr Devi Shetty, Chairman and Founder, Narayana Health, Bangalore. This was at the Panel of Judges meeting for the IMC Ramkrishna Bajaj National Quality Award & the IMC Juran …
Several years back, at the annual conference of the Institute of Management Consultants of India, in Hyderabad, the keynote speaker included in his message the following: “ When we were young, our elders taught us: When money is lost, nothing is lost. When health …
