I first met Mr Chandra Mohan, Vice Chairman, Punjab Tractors, in the mid 1980s. At that point, the company was a quasi government enterprise.  As it turned out, Mohan had personally designed the Swaraj Tractor, and had been struggling to compete with brands that had …

In an English breakfast of bacon and eggs, which is more committed? The pig? Or the hen? Organizations desire commitment at all levels. But how do you get commitment for quality from the top management? It isn’t that they are not committed. What I mean …

How often have we seen posters in organizations shouting messages such as “Customer First” or “The Customer is Always Right”? How often, as a customer, have you actually experienced this claim? I wish to share a story of an expatriate, in India, who actually made …

Respected Shri D R Mehta, Mr Harsh Mariwala, Dr Armeda Fernandez, Dr F C Kohli, Shri Yogendra Bhushan, Mr R S Sodhi, Well Wishers of Qimpro, Members of the Media, and should I now say, Ladies & Gentlemen. On behalf of the Trustees of Qimpro …

Can’t believe Qimpro is 26 years today. That is how old I was when I got married! These 26 years have been kind to Qimpro. We have had great opportunities to learn from several Quality Gurus. Dr J M Juran taught us to treat people …

So Qimpro Convention crossed it’s 25th milestone on 11-12 November. Yes, it was larger and different. Larger in terms of the Quality & Innovation entries to the two competitions. The QualTech Prize for Quality Improvement attracted 50 entries; and BestPrax Prize for Innovative Practices attracted …