We are once again in November. A month dedicated to Quality by the world. Why only a month? Should we not have a decade of Quality? If November is dedicated to Quality, are we also dedicating November to ‘understanding customer needs’? Or for that matter, …

Entrepreneurs are customer focused. Entrepreneurs are innovative. Entrepreneurs are agile. Entrepreneurs are flexible. These attributes are useful through the full life-cycle of a product / service / organization. However, entrepreneurs seem to use them only in the Introductory Phase of a Life-Cycle. Why? In the …

Benchmarking is not a new subject. Historically, craftstmen have benchmarked their skills, tools and outputs to build monuments such as the Taj Mahal, Madurai Temples, Pyramids, and more. The reputations of their families, for generations to come, depended on delivering benchmark results. Industrialization destroyed perfection. …

Why is innovation focus restricted to end-products and services? We at Qimpro believe the right-brain creativity resident in our left-brain “logical” people is the most underemployed asset of an organization. This creativity must and should be used for managerial process and practice design in order …

Middle managers are a forgotten breed. In fact, they are the backbone of an organization. Why? Middle managers translate the financial language of senior managers to the operational language of the workforce. They also do the reverse. That’s not all. It is middle managers who …

We have repeatedly heard from several management gurus that Change Is The Only Constant. Is it WHAT to change? Or is it HOW to change for a constant WHAT? I believe most aspects in our lives are constant: schooling, eating, entertaining, dancing, marrying, working, and …