In an English breakfast of bacon and eggs, who is more committed? The pig? Or the hen? Organizations desire commitment at all levels. But how do you get commitment for quality from the top management? Not that they are not committed. What I mean is …

Hundred years back, the life cycle of products and industries extended to multiple decades. The key uncontrollable variables were economic cycles and war. Leaders were challenged to perform in, amongst others, the steel, railways, tractors, and textile sectors. Management philosophy was substantially derived from military …

Qimpro Consultants was established in 1987, as the first dedicated Quality Consultancy firm in India. We represented the Juran Institute, in an era of ‘licence raj’, in India. For two years no organization showed any interest in ‘quality’. The response was that even our ‘seconds’ …

We tend to think of “quality” only in the context of manufactured goods, and to an extent in commercial services delivered. Can you think of “quality” in other walks of life? Say, healthcare? And education? Also government? I am part of ASQ’s Influential Voices and …

(Published in Business India, 19 Feb 2012 Issue) Climate change has become a significant agenda for both the government and the corporate sector in the present decade. Climate affects all of us ? and the recent forecasts on the worsening global weather conditions (climate change) and …

In the days when historians assumed that history began with Greece, the Greek historian Herodotus recorded the first known reference to cotton grown in India.  “Certain wild trees bear wool instead of fruit, which in beauty and quality excels that of sheep; and the Indians …