Basics Based on Quality Capsule 10, we are probably now adept at Analysing a Flow Diagram. In this Quality Capsule, I wish to share some interesting techniques for Brainstorming. Let us start with, why should we use brainstorming? My answer: To get team members to …

Basics In Quality Capsule 9 we solved the mystery of the vanishing linen. What was the key tool the team used? Without a doubt, flow diagram. The reality is that we all know how to construct a flow diagram. At least, to some degree. We …

In my earlier Quality Capsules, I had shared the four steps for Structured Quality Improvement: Problem Definition – Quality Capsule 5 Problem Diagnosis – Quality Capsule 6 Problem Remedy – Quality Capsule 7 Locking the Improvement – Quality Capsule 8. I would now like to …

I believe: Quality Improvement Teams must make a commitment to work with facts rather than opinion. As discussed, chronic problems can be solved using a structured quality improvement methodology. There are four key steps in the quality improvement methodology:1. Problem Definition – Quality Capsule 52. …

I believe: Proficiency with quality tools facilitates accelerated transformation. How often have you observed that quality is an orphan in an organization? As a result, quality does not find a place in strategic planning. Quality remains a mundane quality control function in operations. In my …

I believe: Quality Improvement requires left-brain and right-brain thinking.  As discussed in Quality Capsule 5, chronic problems can be solved using a structured quality improvement methodology. There are four key steps in the quality improvement methodology:1. Problem Definition2. Problem Diagnosis3. Problem Remedy4. Locking the Improvement. …