World Class Quality – An Executive Handbook
In his first book, Suresh Lulla has invited industry leaders, international authorities in quality to offer insights for pursuing and attaining world-class quality. In 22 chapters he has prepared a modern day road map for implementing world-class quality in your organization.
“In this unprecedented book, Suresh brings forth the body of knowledge that is World-Class Quality as applied throughout India and well beyond. It contains contributions from 22 organizations and individuals who have ‘been there, done that’ ” …Frank M Tedesco, Senior Vice President, Juran Institute, Inc USA
’Quality Fables’ are the compilations of Suresh Lulla’s experience with clients since 1972.
These 75 fables are not about fiction and/or animals. They are based on real experience and involve real people. In addition, they are short narratives with crisp business lessons.
“It is commendable that the case can be made with so few words using the lesson of learning from others. They are a testament to your contributions in the Quality profession” …Dr Robert Camp, President Emeritus, Global Benchmarking Network