The focus of this new age critical skill is on solving chronic problems seeded in processes – value creation / support / supplier. These chronic problems do not come with alarms. In fact, they are the equivalent of a Hidden Factory within the Factory dedicated to producing chronic waste. Chronic waste translates to Cost Of Poor Quality (COPQ), in an organization, which is one-third the total costs.
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SEAL OF EXCELLENCE
The results of Performance Excellence are Customer Delight and Employee Delight. In order to accomplish this, organizations must have a robust infrastructure for Quality Management Systems, Supply Chain Management, Employee Engagement, Knowledge Management, Education & Training, Continuous Improvement, and Continuous Innovation. Building world-class infrastructure is a journey involving 10 milestones. An organization must accomplish Level 7 rating to be awarded a Blue Seal of Excellence. Levels 8 and 9 ratings earn Silver and Gold Seals of Excellence. This rating helps to build confidence in Customers and Employees.
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INTELLIGENT COST REDUCTION
The current business environment is trapped in a vortex. The singular strategy for survival is ICR. Organizations need health in their bottom line for survival. Intelligent Cost Reduction (ICR) is an on-site, three day exercise, to carefully identify the wasteful costs of an organization factored in the management processes. These wasteful costs are budgeted for and are therefore silent. Examples: in-coming inventory; WIP; finished goods inventory; absenteeism, etc. A Pareto Analysis provides an Intelligent Compass for subsequent Cost Reduction.
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THINKING LEFT & RIGHT
The Left Brain is logical by design. It is comfortable with structured methodologies and quality / management tools. It is depersonalized. On the other hand, the Right Brain is creative by design. It is emotional. It can generate out-of-the-box ideas. The Right Brain creativity coupled with Left Brain logic can deliver breakthrough innovative designs and solutions. Logical Labs and Creativity Labs can ignite the creativity dormant in logical people.
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