The final geographical terrain is Integrate all quality practices for delivering world-class quality. There are four dimensions for successful integration of quality into the life of an organization: Goals Cross-functional business processes People Systematic reviews and audits. Strategic goals for the organization must include measurable …
So far we have covered three terrains on the road to world-class quality: Resolve. Quality Capsule #023 Plan. Quality Capsule #024 Commence. Quality Capsule #025 The fourth geographical terrain is Spread the pilot experience for attaining world-class quality. By now, an organization would have typically …
The third geographical terrain is Commence the journey to attaining world-class quality using accurate geographical maps. The three key accomplishments in this terrain should be: Successful completion of Bellwether quality improvement projects Building an infrastructure that will support the spread of the pilot experience Effective …
The second geographical terrain is Plan to deliver world-class quality. To plan, the top and senior managers must go through an orientation on world-class quality. This should include training along the following lines: Quality leadership Traceability of quality initiatives to business results National quality award …
Five Terrains As explained in Quality Capsule #022 the road to world-class quality has five geographical terrains: Resolve to deliver world-class quality Plan to deliver world-class quality Commence the journey to attaining world-class quality Spread the pilot experience for attaining world-class quality Integrate all quality …
Quality Leadership Compass As explained in Quality Capsule # 021, there are four components of a Quality Leadership Compass (QLC) are: Customer focus Process improvement paradigm Abundance mentality Creative thinking. While the QLC emphasizes four leadership traits, these are by no means the only four. …
