This article was published in DIALOG: International Edition, Vol 2 | August 2021. At my seminars and workshops on Performance Excellence, the most frequently asked question is: What is the difference between Quality and Excellence? My long answer starts with a question to the participants: …
This article was published in DIALOG by DOCNOC, April 2021 | Vol 2 | Issue 04. Dr. W Edwards Deming advocated that a process is effective when you follow the Shewhart Cycle: Plan-Do-Check-Act. So intense was his advocacy that the Shewhart Cycle is now popularly …
Qimpro’s homage to the Quality Guru Qimpro served as the Indian Affiliate of The Juran Institute from 1987 to 1996. Dr Juran’s suggestion to Suresh Lulla in 1987: “If you wish to start a Quality Revolution in India, focus on the Healthcare and Education sectors” …
This article appeared in ‘Quality India’ magazine (A QCI publication), July-September 2018. This is truly a Quality Fable. It is a story I have fabricated using a little bit of this; and a little bit of that. During the 1973 Arab-Israeli War, Arab members of …
This article appeared in Business India, 28 January – 10 February 2019 Over the past two decades, numerous organisations have claimed that they have adopted best practices, leading to performance excellence. This seems the fashionable trend. As we all know, globally, ‘performance excellence’ best practices …
This article appeared in Business India, October 22 – November 4, 2018. Quality is defined by our customers, in terms of perceptions and expectations. People make quality happen, when they are empowered. The prerequisite for empowerment is capable processes. In turn, the prerequisite for designing …
