This article was published in DIALOG: International Edition, Vol 2 | August 2021. At my seminars and workshops on Performance Excellence, the most frequently asked question is: What is the difference between Quality and Excellence? My long answer starts with a question to the participants: …
This article was published in DIALOG by DOCNOC, April 2021 | Vol 2 | Issue 04. Dr. W Edwards Deming advocated that a process is effective when you follow the Shewhart Cycle: Plan-Do-Check-Act. So intense was his advocacy that the Shewhart Cycle is now popularly …
The term Best Practices is used widely. This is an area of concern. Is a Best Practice a minimum requirement? Or an average? Or is it a benchmark? I belong to the Global Benchmarking Network, founded by Dr Robert Camp, the Benchmarking Guru. For us, …
Make in India For survival and success, we need to Make In India. This is an axiom. Make in India is applicable to manufacturing and service organizations, including healthcare and education. At a macro level, every organization has three key functions: Purchasing, Operations, Marketing. The …
Lockdown 5.0 So we have entered Lockdown 5.0. All the assumptions that we had worked with have been neatly buried by the Coronavirus. I realize that I have not been singled out. Coronavirus has been very democratic. Or is the correct word egalitarian? The new …
Quality History Once upon a time, Quality was assessed by vegetable and fruit customers, in the market place. They inspected the outputs of Mother Nature, by feel and smell, before purchase. Centuries later, the skilled craftsman seeded a basic concept of Quality. He integrated 100 …
