Five Terrains As explained in Quality Capsule #022 the road to world-class quality has five geographical terrains: Resolve to deliver world-class quality Plan to deliver world-class quality Commence the journey to attaining world-class quality Spread the pilot experience for attaining world-class quality Integrate all quality …

Quality Leadership Compass As explained in Quality Capsule # 021, there are four components of a Quality Leadership Compass (QLC) are: Customer focus Process improvement paradigm Abundance mentality Creative thinking. While the QLC emphasizes four leadership traits, these are by no means the only four. …

Lessons from Leaders Over the past three decades, as a Qualitist, I have had the opportunity to interact with successful leaders in India and neighbouring Asian countries. Each leader has mapped a unique path to World-Class Quality. However, these same leaders have nurtured and grown …

Leadership Style Although there are many variations of leadership style that have been successful in establishing Continuous Quality Improvement (CQI), there are some common themes. Foremost is the degree to which the senior management demonstrate faith in their subordinates through their style of delegation. I …

Challenges for Structured Quality Improvement Is quality popular in the corporate world? In theory perhaps. Not in practice. Is quality a fully delegable responsibility? No. What are the challenges to muster support for a Structured Quality Improvement (Quality Capsule # 005) initiative? The key one …

So we have now been introduced to Structured Quality Improvement: Problem Definition (Quality Capsule 5) Problem Diagnosis (Quality Capsule 6) Problem Remedy (Quality Capsule 7) Locking the Improvement (Quality Capsule 8). Problem Definition is the key. A wrong definition leads to a wrong problem being …