World-Class Quality requires an orchestra of capable processes. A South Korean manufacturer of entertainment electronics has simple tips for detecting process incapability. Quality Fable: Legitimizing Process Incapability In one of my monthly visits to the head office of a television manufacturer, the Chairman was a …

Here is a benchmark example of World-Class Quality. This Quality Fable is not fiction. It is about real people and a real organization. The key underlying messages are: The ultimate customers for any organization are Mother Earth and Society An innovative engagement of an enlightened …

The final geographical terrain is Integrate all quality practices for delivering world-class quality. There are four dimensions for successful integration of quality into the life of an organization: Goals Cross-functional business processes People Systematic reviews and audits. Strategic goals for the organization must include measurable …

So far we have covered three terrains on the road to world-class quality: Resolve. Quality Capsule #023 Plan. Quality Capsule #024 Commence. Quality Capsule #025 The fourth geographical terrain is Spread the pilot experience for attaining world-class quality. By now, an organization would have typically …

The third geographical terrain is Commence the journey to attaining world-class quality using accurate geographical maps. The three key accomplishments in this terrain should be: Successful completion of Bellwether quality improvement projects Building an infrastructure that will support the spread of the pilot experience Effective …

The second geographical terrain is Plan to deliver world-class quality. To plan, the top and senior managers must go through an orientation on world-class quality. This should include training along the following lines: Quality leadership Traceability of quality initiatives to business results National quality award …