Mahatma Gandhi Quotes

“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption to our work. He is the purpose of it.
He is not an outsider in our business. He is part of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”

Dr J M Juran, the Quality Guru, would have loved this belief.

“Happiness is when what you think, what you say, and what you do, are in harmony.”

Dr Stephen R Covey, the Leadership Guru, would have loved this principle.