Author: Suresh Lulla

Best Practices: Where are they?

Best Practices: Where are they?

The term Best Practices is used widely. This is an area of concern. Is a Best Practice a minimum requirement? Or an average? Or is it a benchmark? I belong to the Global Benchmarking Network, founded by Dr Robert Camp, the Benchmarking Guru. For us, 

MAKE IN INDIA: Focus on Quality Ratings

MAKE IN INDIA: Focus on Quality Ratings

Make in India For survival and success, we need to Make In India. This is an axiom. Make in India is applicable to manufacturing and service organizations, including healthcare and education. At a macro level, every organization has three key functions: Purchasing, Operations, Marketing. The 

Performance Excellence: Unlocking the Lockdown

Performance Excellence: Unlocking the Lockdown

Lockdown 5.0 So we have entered Lockdown 5.0. All the assumptions that we had worked with have been neatly buried by the Coronavirus. I realize that I have not been singled out. Coronavirus has been very democratic. Or is the correct word egalitarian? The new 

New Normal – SOS Quality Strategy

New Normal – SOS Quality Strategy

Quality History Once upon a time, Quality was assessed by vegetable and fruit customers, in the market place. They inspected the outputs of Mother Nature, by feel and smell, before purchase. Centuries later, the skilled craftsman seeded a basic concept of Quality. He integrated 100 

Government Proposals – In the land of Mahatma Gandhi

Government Proposals – In the land of Mahatma Gandhi

Manufacture for Defence In 1970, I was introduced to a respected US Economist, in Philadelphia. She was an Advisor to the Government in Washington. The Viet Nam War was in its prime. In a classroom of five students, this dignified lady threw a bombshell: The 

Lockdown Blues: People Make Quality

Lockdown Blues: People Make Quality

The Lockdown Horizon is blurred. The Coronavirus Horizon is distant. Our values, mission and vision require a fresh articulation, or reconfirmation. All is not bad. Through this extended Lockdown, I have learned much. The five key lessons learned by me are: Work From Home (WFH)