Is Mumbai a Hatchery for Problems?
Sporadic and Chronic Problems
The job of a manager is to solve problems.
Problems surface in two avataars: Sporadic and Chronic.
In the case of a sporadic problem we need to treat the symptomatic evidence of the problem.
On the other hand, in the case of a chronic problem, we need to treat the root cause(s) of the problem.
Sporadic or Chronic Problems?
Managers are challenged with a flood of problems. So how can they classify problems as being sporadic or chronic? They need different treatments.
The difference is best explained by the following conversation, at an English cocktail party:
He: You are ugly.
She: You are drunk.
He: I may be drunk Miss. But in the morning I will be sober and you will still be ugly!
This conversation is traceable to Winston Churchill and his lady friend. Rather rude, I say!
Dr J M Juran, the Quality Guru, interpreted this conversation as an experienced Qualitist. Simple. And to the point.
- Drunk = Sporadic
- Ugly = Chronic.
Mumbai: Problem Hatchery
This makes me think. This makes me worry. How did an efficient and effective Bombay become a hatchery for problems after being christened as Mumbai?
Currently, the chronic problems in Mumbai are erroneously “solved” with sporadic bandaids. This is simply not acceptable.
According to me, the key chronic problems in Mumbai are:
- Roads pockmarked with potholes
- Parking indiscipline
Can you think of any more? Please share.
BTW: The Churchill conversation went further…….
She: If I were your wife I would poison your coffee.
He: If I were your husband, I would drink it!!
- Teach Problem Solving in schools
- Teach Housekeeping in schools
- Teach Safety in schools.