STRUCTURED QUALITY IMPROVEMENT: PROBLEM REMEDY
I believe: Proficiency with quality tools facilitates accelerated transformation.
How often have you observed that quality is an orphan in an organization? As a result, quality does not find a place in strategic planning. Quality remains a mundane quality control function in operations.
In my view, human resources and operations should report to quality.
Here are a few insights:
- Customer defines quality
- People make quality
- Process capability is to quality planning, what budget is to financial planning.
Problem Remedy is the third step in the quality improvement methodology. This is the joint responsibility of the project team and impacted people:
- Consider Alternative Solutions
- Design Solutions and Controls
- Address Resistance to Change
- Implement Solutions and Controls
The first step for this expanded team involves ideating for potential remedies. A remedy, or a solution, is a set of changes in the process that will prevent future occurrences of the problem by eliminating or drastically reducing the causes.
Quality Tools: Flow Diagram; Data Gathering; Stratification; Cause-Effect Diagram.
The final selection of a solution will depend on a variety of criteria such as cost, time required to implement, potential resistance, impact on other processes, etc. The detailed design of the final solution solutions and controls will typically involve a Flow Diagram to describe process changes and use of Data-Analysis tools to set up monitoring and control systems.
Quality Tools: Flow Diagram; Data Gathering; Graphs and Charts; Stratification; Histogram; Scatter Diagram; Box Plot.
In dealing with chronic problems, we must keep in mind that the problem process has existed for some time. The people associated with the process may resist change. Breakthroughs in cultural patterns will not occur unless this resistance to change is addressed.
Quality Tools: Flow Diagram; Brainstorming; Cause-Effect Diagram.
Implementation is a joint responsibility of the quality improvement team and the members of the operating department. It is recommended that the remedy is implemented on a small-scale basis at first. Adjustments and fine tuning can be made during full-scale implementation.
Quality Tools: Flow Diagram; Graphs and Charts; Pareto Analysis; Histogram; Scatter Diagram; Box Plots.
I will discuss Locking the Improvement in my next edu-blog on Wednesday, 26 August.
Now, refer to the question I had asked last week in Quality Capsule 6: Which quality tool is most misunderstood?
Hold your breath…Data Gathering. Learning to “ask the right questions” is the key skill in effective data gathering.
The key steps are:
- Formulate the question we are seeking an answer to
- Collect the data relating to that question
- Analyse the data to determine the factual answer to the question
- Present the data so that it clearly communicates the answer to the question
My question to you this week is: Which is the most frequently used quality tool?