Quality Fable This week I will not keep my promise of introducing Data Collection, the most misunderstood quality tool….the hatchery for COPQ. On the contrary, I wish to share a Quality Fable, Legitimizing Absenteeism. You will be surprised to learn the root cause of absenteeism …
Author’s Tip Re-read Quality Capsule 6 – Structured Quality Improvement: Problem Diagnosis. Basics In Quality Capsule 11 we were introduced to the power of right-brain Brainstorming. In other words, creative thinking. Creative thinking is the basis for developing an innovative solution / remedy. I also …
Basics Based on Quality Capsule 10, we are probably now adept at Analysing a Flow Diagram. In this Quality Capsule, I wish to share some interesting techniques for Brainstorming. Let us start with, why should we use brainstorming? My answer: To get team members to …
Basics In Quality Capsule 9 we solved the mystery of the vanishing linen. What was the key tool the team used? Without a doubt, flow diagram. The reality is that we all know how to construct a flow diagram. At least, to some degree. We …
In my earlier Quality Capsules, I had shared the four steps for Structured Quality Improvement: Problem Definition – Quality Capsule 5 Problem Diagnosis – Quality Capsule 6 Problem Remedy – Quality Capsule 7 Locking the Improvement – Quality Capsule 8. I would now like to …
I believe: Quality Improvement Teams must make a commitment to work with facts rather than opinion. As discussed, chronic problems can be solved using a structured quality improvement methodology. There are four key steps in the quality improvement methodology:1. Problem Definition – Quality Capsule 52. …
