Quality Fable: Heroic Leadership

On a Sunday afternoon, I received a long distance call on my land line, from the Vice Chairman of a tractor manufacturer in North India. He was calling from his factory, where he, his wife, and the surviving work force had locked themselves in, a few days back.

As explained to me, two company buses that transport the workers back to their homes had been high-jacked by Khalistan separatists. They had shot to death all workers in the two buses. A blood bath.

Soon thereafter, the Vice Chairman and his wife had entered the factory with trucks full of food supplies, and sealed the gates. Their mission was to keep the morale of the workers as intact as possible. They cooked meals together. They slept at the factory. They counseled individuals. The factory was kept alive running with the inventories on hand.
The inventory was now over.

Although a hard-core engineer, the Vice Chairman also nursed a very active right-brain. He saw in this crisis an opportunity to train his workers on Quality Improvement. He had a captive audience that had the time. On this Sunday morning he had just completed a participative workshop on ‘How to Identify Chronic Problems’. His Bible was Juran’s Handbook of Quality Control, 2nd Edition.

The immediate realization after this first session was that engaging the right-brain of workers had a therapeutic impact. He needed to share this finding with someone.

The sagging morale had been substantially rejuvenated.

Based on the Lessons Learned from this fable, please share:

2 thoughts on “HEROIC LEADERSHIP”

Leave a comment

Your email address will not be published.